ID Theft / Fraud Claim

If you feel someone has fraudulently used your personal information to obtain services in your name, please provide us with the Account Information below to locate the account. Once we receive the documentation listed below and we have located your account, we will put the account on hold while an investigation is conducted. Supporting documentation can be mailed to us or submitted below. Please be sure to include your reference number, if you have it, so we can locate the correct account. Identifying the correct account is key, so please provide as much of the requested information as you can.

ID Theft/Fraud Documentation: The following documentation will best allow us and the original creditor to investigate your claims.

  1. A notarized identity theft affidavit, which may be obtained at or by calling 1-877-438-4338
  2. Copy of your filed police report with this account noted as fraudulent;
  3. Copy of your social security card showing only the last four digits;
  4. Copy of a picture ID
  5. Proof of residence at the time of the theft or fraud. This may consist of a copy of a gas / electric utility bill or letter of service from a utility during the time of service.

If you prefer, you may download a copy of this form (/uploads/files/id-theft-fraud.pdf) and mail it to:

The Offices of Credit Management, LP
631 S Royal Lane, Suite 100
Coppell, TX 75019

If you require any additional information, you may contact The Offices of Credit Management, LP at 1-800-377-7723.

Account Information